Try downloading iTunes and QuickTime separately. How to perform a clean boot procedure to determine whether background programs are interfering with a game or a program that you currently use How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 O When you are prompted, click Restart to restart the computer.įor further details check the article mentioned below. O Click Normal Startup - load all device drivers and services, and then click OK. O Type msconfig in the Start Search box and then press ENTER. To return your computer back to Normal state: O Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All. O Under Selective Startup, click to clear the Load Startup Items check box. O On the General tab, click Selective Startup. O Type msconfig in the Start Search box and then press ENTER (If you are prompted for an administrator password or for a confirmation, type the password, or click Continue) If it works in safe mode then perform a clean boot. O Restart your computer and start pressing the F8 key on your keyboard. To boot into safe mode follow the step mentioned below. Click "Next" in the iTunes & QuickTime Installer window, and follow the on-screen installation instructions to complete the reinstallation. Click the "Run" button on the pop-up box, and click the "Run" button in the Security Warning window. Enter your email address, and click the "Download Now" button. Select the "iTunes" tab, and click the "Free Download" button. For Windows 7 or Vista, select the program you wish to remove and click the "Uninstall" button at the top of the program window. Repeat this step for "Bonjour," "QuickTime" and "Apple Mobile Device" in the Add or Remove Programs window.
Select "iTunes" in the Add or Remove Programs window, and click the "Remove" button. Select the "Add or Remove Programs" link in the Control Panel window in Windows XP, or select the "Uninstall a program" link underneath the "Programs" section of the Control Panel window in Windows 7 or Vista. Click the "Start" button on your PC's desktop, and click "Control Panel" from the pop-up menu.
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